Support (After Purchase)
open &
save
this step’s focus: save your file to the Files app so it’s safely on your iPad — after that, the download link no longer matters
when you tap your download link, the file will open in your default browser — this is what should happen
your browser only shows a temporary version of the file — it isn’t saved to your iPad and won’t stay available once the tab is closed
your saved file acts as a clean, unaltered copy whenever you need a fresh start — a source you can duplicate without touching your imported file
saving the file places it in the Files app, giving it a permanent home on your iPad and making it fully yours to use anytime
saving steps look different in Safari & Chrome — follow the version that matches what you see
If your download link opens in Chrome, do this:
Chrome — How to Save
- When the gray bar appears at the bottom, then tap Save…
- Keep the checkmark next to Files.
- Tap the big blue Save button.
- A confirmation appears that says “Download complete.”
- The button will change to Open — that action would only show you the file. It has already been saved to the default Chrome download folder:
Files → On My iPad → Chrome
You can move it to a different folder later if you want — what matters is that it’s now safely in your possession.
If your download link opens in Safari, do this:
Safari — How to Save
- Tap the Share icon (the square with an arrow).
- Choose Save to Files.
- Pick any folder in the Files app or create a new one.
- Tap Save.
Your file is now stored safely on your iPad.
limits
link
each tap opens your file and uses one of your 7 downloads — if you save it the first time it opens, one tap is all you need
your link gives you 7 taps over 7 days — that limit protects your file
once your file is saved it lives safely in the Files app — the link has done its job and you can leave it behind
link
locked
if your link hits a limit, it locks itself — you’ll see one of the two messages below:
“Sorry, you have reached your download limit for this file.“
“Sorry, this download has expired.“
either message means the link is locked and needs a reset — this is the link’s safeguard doing its job
reply to your order receipt email to start the reset process — I work through messages in order and will reach yours as I go
you’ll hear back from me within 48 hours — please allow the full timeframe
find &
import
your saved file sits wherever you placed it (or in Chrome’s folder)
in your note-taking app, tap “import,” “+,” or “new,” then choose import from Files and pick your saved file
find your saved file in the Files app — this is the original you’ll import
when you import, your app creates a working copy — the original in Files stays untouched
once imported, the planner opens inside your app with your tools and writing space ready to go
navigate
file
your planner isn’t broken — Goodnotes just needs the right tool setting and a tap from your finger or pencil for links to respond
if a tap doesn’t respond, switch Goodnotes to read-only mode and tap some links — you'll instantly feel the flow of page navigation
after testing in read-only mode, return to writing mode in Goodnotes to explore other tap methods your settings support
a tool’s active or inactive status controls what you can do in the moment and which actions are available to you
input methods matter — finger touches, pencil taps, and long-presses each signal different actions to the app
receipt
Your download link is in the receipt automatically sent to the email address you provided @ checkout.
Check your inbox & spam folder.
talk to me
contact
describe the troubles you are having with your purchase & we will figure it out
your questions lead me to improve this website & your kind words make me smile
share your wishes for a new feature, feature enhancement, or a new product