Support (After Purchase)
after purchase
support
find a safe place to store a clean & unaltered copy of your purchased file
tap the link, see the file, the browser in which it opens determines how you import
practice importing this file to avoid reaching the download limit of your purchased file
location of your purchased file(s) & tips to avoid reaching download limits
don’t forget to activate your link tool aka “ready-only” mode in your note-taking app
follow these steps to fix operating system & app bugs that cause link issues
prevention is the best cure — these helpful tips will help you avoid future link troubles
describe the troubles you are having with your purchase & we will figure it out
follow Brookebot Digital Planners & Stickers to keep up with the latest
clean & safe
File Storage
It is your responsibility to find a safe place to keep a fresh and unaltered copy of your file for future use. There are many options available for local and cloud storage. I suggest downloading & importing to your storage app first so that you don’t forget to do it later. Then, export from storage to your note-taking app. Remember, you have 7 days & 7 taps to retrieve your file.
Note: While you will not be able to write on your planner or noteband in the native iOS app called Files, you can store your file with no issues.
how to
Import File
Pay attention to the browser in which your file is opened (and simultaneously downloaded). Your browser will determine how you import your file into your preferred storage and/or note-taking app. If you see the file on your screen, that means the download was successful.
If your download link opens in Chrome, do this:
Tap “Download” & then tap “Open in…” to see list of apps in menu. Choose the app in which you’d like to import your file.
If your download link opens in Safari, do this:
Tap the “Action” icon to see list of your apps in the dropdown menu. Choose the app in which you’d like to import your file.
practice
import
download
Link limits
TAPS
You can tap/click on your paid download link up to 7 times — after 7 taps, you’ll get a message saying:
“Sorry, you have reached your download limit for this file.”
DAYS
Your download link will expire. You have 7 days to download your purchase — after 7 days, you’ll get a message saying:
“Sorry, this download has expired.”
Your download link
is in the receipt
automatically sent to
the email address you
provided @ checkout.
Check your inbox & spam folder.
Every time you touch it, the file downloads.
Each time you touch your purchased download link, it counts as 1 download. If you double tap the link, that counts as 2 downloads. You can touch, tap, or click that link up to 7 times.
You may not realize it, but when you see the planner or noteband file appear on your screen, that means the download was successful. Proceed to import the file into a storage app or import it directly into your note-taking app.
If you continue to tap the button and don’t take the next step to import your file, you will reach your download limit. If you are a newbie, you might need practice. No worries! Practice importing a sample catalog — it is free to download over and over again. After you learn how to import the sample catalog, download and import your paid file using the same technique.
activate
Link Tool
newbie tip
don’t forget to
activate your link tool
aka “read-only” mode
In GoodNotes, you can also tap & hold the link with your finger without needing to activate the link tool.
GoodNotes toolbar & link tool
Noteshelf toolbar & link tool
Flexcil toolbar & link tool
fix bugs
Broken
Links
There are currently no known bugs that break links. If you are having link issues, follow the 3 steps below to fix them.
update your
operating system
Your screen should read
“Your software is up to date.”
Settings > General > Software Update
Update
Your Apps
App Store > Profile Icon
restart
your device
Close all apps completely (swipe them off screen) and then restart your device.
prevent
Link Issues
We all get super excited when either an operating system or an app update contains hot new features. Though sometimes, those same promising updates contain bugs that break links. Prevent major upsets by proceeding with caution.
Before updating, scour relevant social media posts to see if anyone mentions broken link issues — specifically within your preferred note-taking app.
Practice patience. Give developers time to fix bugs before you hit that update button. One month is probably a decent wait time.
Before you take the plunge, back up your entire iPad. If you have problems after updating, undo the update by restoring your backup.
talk to me
contact
describe the troubles you are having with your purchase & we will figure it out
your questions lead me to improve this website & your kind words make me smile
share your wishes for a new feature, feature enhancement, or a new product
before purchase
support
tablet device, stylus, recommended note-taking app & personal digital files
list of popular & suitable note-taking apps that support Brookebot navigation links
tap the link, see the file, the browser in which it opens determines how you import
practice importing your file & examine page layouts of each planner & noteband up close
plan your purchase — new set of digital planners released
every 6 months
turn a late purchase into an early one — extend use of your planner with undated pages
price guarantee, price list, coupon, discount, refund & exchange policies
instructional videos that detail different layout options & demonstrate link function
if you can’t find the information you seek or need a specific product, let me know
